RELATIONSHIP-BASED CONFLICT MANAGEMENT

Presentation Abstract
The best symbol of common sense – a bridge

This 2-day presentation is a synopsis of Dr. Logan’s graduate studies course in Conflict Management at the University of Victoria and Trinity Western University in British Columbia. The presentation includes the following topics:

 Valuing People
 Active Listening
 Conflict Theory
 Resistant People (Dancing with Porcupines)
 Influence
 Negotiation
 Carefronting
 Crisis Negotiation

This is presented with examples from hostage negotiation and a belief in “bringing people to their senses, not to their knees” and by “winning them over, rather than winning over them”.

Dr. Matt Logan has worked on both sides of the fence over the past 28 yrs. A former Police Officer and Correctional Psychologist, he was the first Operational Psychologist in the RCMP Major Crime’s Behavioural Science Group.